I think we would all agree that our industry has had a lot of changes that has caused a spike in upset customers recently. When this happens, we need to keep calm and carry on and that is not always easy when we get blamed for things out of our control. This week will focus... Read more »
As much as we try to get away from price by following the process, prospects will often circle back to the amount that they are paying now and use that comparison as the only factor that will determine if they will buy from you or not. This week we are going to focus on how... Read more »
We all have those certain phrases that help us win business! This week we will give you some “Power Phrases” that we’ve heard over the years, phrases that will help you make the prospect/customer feel more confident in you and in making a decision on their coverage. You won’t want to miss this episode!
This past week we flew nearly our entire remote team up to work out of the agency for a few days. First of all, it was so nice to see them in person and get to know them better and work with them! They got the chance to work with us, their managers and team... Read more »
There is so much opportunity in our everyday inbound service calls! For over 25 years I have been a very "in the trenches" agency owner, I love talking to customers! I have tracked my results from the beginning, and can safely say that if this process is followed, you will start turning these calls into... Read more »
We are really excited to deliver great content on the show this week on strategies to help you get out of a sales slump! Everyone has a down month from time to time or a “slump…” When this happens, our mental outlook can go down and we get discouraged and just want the month to... Read more »
This week we are going to have Lindsey on our team join us as she will help coach producers on the GRID, the objection handling tool that has been as impactful as anything we’ve ever taught our team! As announced last week, we will now do this once a month so that we can all... Read more »
This week on RPOA, we are going to approach the conversation about price in a way that you might not expect, and one that can be very helpful in these times of increasing rates. At the beginning, we are going to come right out and say “I might not be able to beat your price…”... Read more »
Did you know that you can talk yourself right out of a sale? In order to be truly effective at sales we need to be aware of the things to stay away from saying because of how the customer/prospect might perceive you. This week, we will talk about things NOT to say in order to... Read more »