There are so many different schools of thought on voice mails. To leave them, not to leave them, keep it short, leave all the details, so many thoughts on this topic! We have a philosophy that has worked great for our agency and can’t wait to share it with you on Tuesday!
So many of us are now working live transfers, as they are a great way to grow our business! The way that we answer these calls, and the process that we use to keep them on the phone and successfully go through an entire quote, makes all the difference in your effectiveness of closing these. ... Read more »
When working leads it can be frustrating to hear that we are not the first agent that our prospect has talked to. Calling on internet leads in general is hard work, so to have to convince a lead that you paid for to "allow" you to give them a quote can be defeating. In this... Read more »
Most people would agree that once you get the sales process down, working on overcoming objections never ends. That’s why, at the Olson Agency, we practice “The GRID,” a formula that helps us truly solve for the reason why prospects are hesitating to buy. This week, we will have some of our team members come... Read more »
I think we would all agree that our industry has had a lot of changes that has caused a spike in upset customers recently. When this happens, we need to keep calm and carry on and that is not always easy when we get blamed for things out of our control. This week will focus... Read more »
As much as we try to get away from price by following the process, prospects will often circle back to the amount that they are paying now and use that comparison as the only factor that will determine if they will buy from you or not. This week we are going to focus on how... Read more »
We all have those certain phrases that help us win business! This week we will give you some “Power Phrases” that we’ve heard over the years, phrases that will help you make the prospect/customer feel more confident in you and in making a decision on their coverage. You won’t want to miss this episode!
This past week we flew nearly our entire remote team up to work out of the agency for a few days. First of all, it was so nice to see them in person and get to know them better and work with them! They got the chance to work with us, their managers and team... Read more »
There is so much opportunity in our everyday inbound service calls! For over 25 years I have been a very "in the trenches" agency owner, I love talking to customers! I have tracked my results from the beginning, and can safely say that if this process is followed, you will start turning these calls into... Read more »
We are really excited to deliver great content on the show this week on strategies to help you get out of a sales slump! Everyone has a down month from time to time or a “slump…” When this happens, our mental outlook can go down and we get discouraged and just want the month to... Read more »