I think we would all agree that our industry has had a lot of changes that has caused a spike in upset customers recently. When this happens, we need to... Read more »

As much as we try to get away from price by following the process,  prospects will often circle back to the amount that they are paying now and use that... Read more »

We all have those certain phrases that help us win business! This week we will give you some “Power Phrases” that we’ve heard over the years, phrases that will help... Read more »

This past week we flew nearly our entire remote team up to work out of the agency for a few days.  First of all, it was so nice to see... Read more »

There is so much opportunity in our everyday inbound service calls!  For over 25 years I have been a very "in the trenches" agency owner, I love talking to customers! ... Read more »

We are really excited to deliver great content  on the show this week on strategies to help you get out of a sales slump!  Everyone has a down month from... Read more »

This week we are going to have Lindsey on our team join us as she will help coach producers on the GRID, the objection handling tool that has been as... Read more »

This week on RPOA, we are going to approach the conversation about price in a way that you might not expect, and one that can be very helpful in these... Read more »

Did you know that you can talk yourself right out of a sale? In order to be truly effective at sales we need to be aware of the things to... Read more »