When we got into working internet leads now 6 years ago, one of the big concerns we had was that we would see a dip in our retention. We were very intentional about adding as many touch points as we could to these new customers – one of which was a call designed to welcome them to the agency just a few days after binding their business. This week we will have our team member on who makes these calls every day and she will share her specific process and exactly what she goes over on them. See you there!