Handling upset customers is something a lot of people shy away from and something most people dread. But when you embrace these conversations for what they really are, they become an incredible opportunity to show your customers how much you appreciate them. We have a proven approach to handling these calls that can turn a... Read more »

One of the biggest mistakes we see with producers is that they unintentionally make price the most important part of the conversation. Think about it… If we spend the entire call talking about rates, discounts, and how low we can get the price down, why would we expect the prospect to make their decision based... Read more »