Live Role Play Webinar-I’m a current customer, and I was just calling to cancel my policies…

It’s never a fun call to take, when someone says, “I want to cancel my policies with your agency.” Our immediate response is going to be everything with this one! This week we will focus on a process that will help you extend these conversations and take them to a place where your customer will be more open to staying with your agency – which is always the goal.  Tune in Tuesday to find out how to turn these calls from confrontational into solidifying the relationship with our customers!