Live Role Play Webinar-It’s a new era – how to handle “I’d like to cancel my policies” in these changing times!

It’s never a fun call to take, when someone says, “I want to cancel my policies with your agency” and there has been such an increase in them the last couple of years that we’ve got to be able to adapt to this changing consumer behavior.   Our immediate response is going to be everything with this one! This week we will focus on a process that will help you extend these conversations and take them to a place where your customer will be more open to staying with your agency – which is always the goal.  Tune in Tuesday to find out how to turn these calls from confrontational into solidifying the relationship with our customers!