Live Role Play Webinar-I had a bad experience with your company in the past!

It happens…. We are calling out on leads or winbacks and the prospect says, “I had a bad experience with your company in the past…” This apprehension is tricky to deal with and is one that we must be quick and confident at responding to if we are going to have a chance. This week we will be talking about best practices to build trust with this type of prospect and to put them at ease so they do in fact want to keep talking!