BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//RPOA Events Calendar - ECPv6.1.3//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://rpoacal.external.pixelpopmarketing.com
X-WR-CALDESC:Events for RPOA Events Calendar
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/New_York
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20240310T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20241103T060000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240305T150000
DTEND;TZID=America/New_York:20240305T153000
DTSTAMP:20260412T072753
CREATED:20240131T210544Z
LAST-MODIFIED:20240304T194526Z
UID:3775-1709650800-1709652600@rpoacal.external.pixelpopmarketing.com
SUMMARY:Live Role Play Webinar- How to handle the recent spike in upset customers!
DESCRIPTION:I think we would all agree that our industry has had a lot of changes that has caused a spike in upset customers recently. When this happens\, we need to keep calm and carry on and that is not always easy when we get blamed for things out of our control. This week will focus on some strategies that will make taking these calls more manageable as we get through these challenging times.
URL:https://rpoacal.external.pixelpopmarketing.com/event/live-role-play-webinar-the-when-why-and-how-behind-leaving-effective-voicemails-duplicate-1-3/
CATEGORIES:Live Training Webinars
ORGANIZER;CN="RPOA":MAILTO:amanda@insuranceroleplay.com
END:VEVENT
END:VCALENDAR