There is so much opportunity in our everyday inbound service calls! For over 25 years I have been a very “in the trenches” agency owner, I love talking to customers! I have tracked my results from the beginning, and can safely say that if this process is followed, you will start turning these calls into opportunities to better protect your customers immediately. In fact, for every 10 calls you take, you can expect to make 3 sales by following this process. Payments, add cars, change cars, address changes, many agencies think of those as time consuming, but my team turns these all into sales every day! You won’t want to miss this one!