Live Role Play Webinar-The FLOW of an inbound call

In our agency we mentor our team members to not be “order takers” and “answer givers” but instead look at every interaction as an opportunity to leave our customers better protected. In order to do that, you have to know where you are going with the conversation. We have something we call “the flow of the inbound call” that we use to make sure we take care of our customers. This role play will come complete with an inbound call checklist that you will be able to use now and in the future in order to leave people better off!